Disability Awareness Training

People are often concerned about meeting and helping disabled people. They are afraid of doing or saying the wrong thing and solve the problem by not doing anything at all. Disability Awareness Training provides an opportunity to explore these fears and concerns and find out more about disability and realise that providing a service to disabled people is essentially common sense, courtesy and good customer care.

Why your customers will benefit

Service and hospitality are the cornerstones of any service providers business. How we meet, greet, and communicate with customers is so important. Training in these hosting skills is pretty much the accepted norm in most businesses today, but in order to successfully service customers with disabilities, specific disability awareness training for management and staff should be adopted as part of any induction or ongoing training strategy.

Why your business will benefit

There are 10 million disabled people in the UK, all with individual needs, desires and requirements. It is also known that 25% of the population have some care related responsibility for a disabled person – this is a major section of society and a huge potential market. The high level of repeat business in our own travel and leisure businesses is evidence that disabled customers, their friends and relatives, will display loyalty to a service where their needs are understood and actions are taken to ensure that these needs are met. Disability Awareness Training will greatly enhance the quality of service you can provide and this will almost certainly result in improved staff morale, customer satisfaction, and bottom line profit.

And the law …

One of the suggested 'reasonable adjustments' included in the Equality Act is to provide formal Disability Awareness Training. If a possible case of discrimination does take place and there is no record that training has been given, then your business will be liable.

Good Access Guide online Disability Awareness Training

Our online Disability Awareness Training module gives an excellent introduction to all employees and management in an area where many feel uncomfortable and uncertain but overwhelmingly want to get things right. The aim of this training is to help your employees to be more confident in their day-to-day dealings with disabled people.

Apart from understanding your moral obligations, there's also the legal side to think about. The Disability Discrimination Act (soon to be replaced by The Equality Act 2010) is in full operation yet many people do not understand the implications this has for disabled people, their families, service providers and employers.

Here's what our Disability Awareness Training covers:

Our Disability Awareness Training module isn't designed to catch your employees out and it's not meant to be anything more than a basic introduction to Disability Awareness. We do, however, provide sources of additional information should they wish to learn more about disability.

When your employees have finished the training they will be more self-assured and, therefore, able to give disabled people the same high-level of service that they undoubtedly give to everyone else. And to confirm their achievement we will send them a high-quality certificate by post.

Visit our dedicated online disability awareness training website to read about the features and benefits of our training package. Drop us a line if you would like to have a chat about adapting the training to your particular industry or organisation.

Try the trial version of our training - it's free! Call now on 0845 250 0617.

A solution to your training needs is simply a phone call away, call 01502 566005 or email ian [at] equo [dot] co [dot] uk. Don't forget to replace the [at] and [dot] with the appropriate symbols!